The Smart Workplace
for omnichannel conversations
Manage and enrich the interactions with your leads in our last mile solution. Obtain the best results offering an ideal user experience.
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Why
Talk with your leads in a single
Smart Workplace.
Open new contact channels, gather information about your leads, enrich the conversations and improve user experience with the intelligent solution for commercial agents, D3A.
Onsite Channels
From a website, through contact forms or chat
Multiple channels, all in one
For incoming and outgoing calls
Social media and messaging
Through Facebook Messenger or WhatsApp
Virtual Assistants
Through Google Assistant or Amazon Alexa
Features
Improve your commercial agents service
Set up the solution for omnichannel conversations management and improve the efficiency of your commercial agents, who will obtain whatever is necessary to achieve their goals, without installation and with the possibility of remote access.
Configure all channels in a single platform
Access to your leads conversations history
Check and share the product catalog with the lead
Check and share your stores location
Check and share your terms and conditions
Use co-browsing between leads and commercial agents
Transfer a conversation to another commercial agent
Classify each conversation on a personalized and flexible way
Enrich the conversations with your leads
An omnichannel service with intelligent routing and all the necessary tools to offer the best experience
A quicker response to users, enriched and personalized, according to their history and necessities
Complete visibility of your performance in order to make decisions and obtain the best results
Reporting
Dashboards and reports manager
Extract results and analyze conversations with your leads, the performance of your commercial agents and your sales outcomes.
Benefits
- Complete visibility of performance
- General statistics on allocation, timing and conversions
- Knowledge about omnichannel for campaigns optimization and results
Plans
D3A is a Smart Workplace that adapts to your necessities.
Let's grow together, talk with one of our experts.
Lite
- Channel: Webchat and FB Messenger
- Automatic ticket delivery
- Contextual collaboration
- Instant messaging
- Lead Tracking integration
- Basic dashboard
- Basic onboarding
- Support via email
Advanced
- SOON
Professional
- SOON
Contact
Request more information about D3A, Smart Workplace.
One of our consultants will contact you with no obligation